Returns & Refunds

We want you to be completely happy with your purchase. If something isn’t quite right, we’re here to help and will always aim to resolve things fairly and quickly.

Our returns policy

14‑day return window from the date you receive your item
Items must be unused, in original condition, with all original packaging, accessories, tags, and protective materials
Padel rackets must be returned with original protective wrapping intact
Items showing signs of use, wear, damage, or missing packaging may be refused or partially refunded
Proof of purchase is required

How to start a return

All returns must be requested via our online returns portal
Enter your order number and email address
Select the item(s) and reason for return and follow the instructions
Returns sent without prior approval will not be accepted

Please note:

Return shipping costs are the customer’s responsibility
We recommend using a tracked service and keeping proof of postage
Returned items remain your responsibility until received
If the return is due to a fault, damage, or our error, we’ll cover return shipping where appropriate

Damages & issues

Inspect your order on delivery and contact us within 7 days if something is faulty, damaged, or incorrect

Please include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

While all orders are securely packed, we’ll always make it right if something arrives damaged

Exchanges

We don’t offer direct exchanges
To get a replacement quickly, return the item and place a new order once your return is approved

Refunds

All returns are inspected once received
Approved refunds are issued to the original payment method
Please allow 5–10 working days for the refund to appear
Original shipping fees are non‑refundable unless the return is due to a fault or our error

Frequently Asked Questions

You can still start a return using your order number and the email address used at checkout. If you’re unable to locate these details, please contact us and we’ll help you find your order.

If you’ve already submitted a return request and need to make a change, please contact us as soon as possible. Once a return has been shipped back, changes may no longer be possible

Yes, you can return multiple items from the same order in one parcel, as long as they are all approved through the returns portal and securely packaged.

In some cases, we may offer store credit as an alternative to a refund. This will always be discussed with you first and is never applied without your agreement.